Privacy Policy

We collect information that you provide directly to us when you make a reservation, create an account, or contact us. This includes:

• Personal identification information (name, email address, phone number)
• Driver's license information and passport details
• Payment information and billing address
• Rental preferences and history
• Communication preferences

We use the information we collect to:

• Process your reservations and provide our rental services
• Verify your identity and driver's license
• Process payments and prevent fraudulent transactions
• Send you booking confirmations and service updates
• Respond to your inquiries and provide customer support
• Improve our services and customer experience
• Send marketing communications (only with your consent, which you can withdraw at any time)

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our business (payment processors, insurance providers)
• Law enforcement or regulatory authorities when required by law
• Third parties with your explicit consent

All third-party service providers are contractually obligated to keep your information secure and use it only for the purposes we specify.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation on how we use your data
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing of your personal data
• Right to withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements (only with consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Typically:

• Rental records: 7 years (for legal and insurance purposes)
• Marketing communications: Until you unsubscribe
• Account information: Until you request deletion

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.